CULTURE & COMPLIANCE

Addressing Disrespectful Behaviors

This course shows a team/workforce how to identify disrespectful behavior, its sources, and how to proactively address it in the workplace to create a more civilly aware work environment that encourages respect for each employee, their co-workers and their workspace. NOTE: This session can be delivered on site for your organization with customized content. 

Length of Session: up to 2 hours 

Target Audience:  All levels of staff

What is included with the session?

  • Instruction by an expert facilitator and HR professional 

  • Interactive sessions; team exercises 

  • Quick Reference Guide; Job Aids 

At the end of this course, participants will be able to:

  • Define incivility and identify its sources in the workplace 

  • Describe examples of personal/digital incivility and responses 

  • Explain legal implications of uncivil acts/behavior 

  • Use an “Assertive Ask” to address disrespectful behaviors/activity 

  • · Sources

    · Exercise: “What Does Disrespect Look Like Here?”

  • · Tips & Steps

    · Scenario Skill Practice

  • · Examples and Responses

    · Email Civility

    · Phone Civility

    · Legal Implications

  • · Is Respect Enforceable?

    · Management’s Role

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